At SITECH Horizon, we understand that downtime of your equipment can cause losses in both time and money. For any machine with Grade Control technologies in the field, we understand the need to keep your equipment up and running. At SITECH Horizon, we have a fully trained team of field service technicians and field support staff that can troubleshoot and repair your systems in the field. For any machine make and model with Trimble Grade Control technologies, we can provide support and service to keep your equipment moving. For any field repair needs, SITECH Horizon is here to support you.
SITECH On-Site Services
At SITECH Horizon, we carry an extensive selection of repair parts in our fully equipped service center, enabling us to provide comprehensive on-site services with quick turnaround times. When you book installations or repairs with us, our certified, factory-trained technicians will visit you at your location with all the tools, parts and resources needed to get the job done right.
You can expect nothing less than the most accurate and efficient services from our knowledgeable and experienced construction professionals. We have two different types of field technicians for our on-site services — our Product Link™ technicians and grade technicians. Either technician will be available depending on your service requirements.
Product Link™ Services
Our Product Link™ technicians are specially trained to replace 3G and 4G Product Link™ boxes. These satellite transmitters are designed to monitor your fleet's mechanical vitals and relay this information to your designated team members and the experts at Carolina Cat. In addition to replacing your Product Link™ boxes, our staff will also troubleshoot any harnessed machine connections that are impacting your Product Link™ to ensure that it operates as intended.
Grade Tech Services
Our grade technicians are qualified to visit you at your job site to service all other construction technologies on your machines. When you book our grade tech services, our professionals will perform any of the following on-site services required for your fleet:
- Machine control system services: Our grade technicians are experts at installing and repairing a wide range of machine control equipment, such as grade control, paving control and excavator systems, for any brand or machine type.
- Surveying equipment installations: We can install new Global Navigation Satellite System (GNSS) site positioning equipment onto old or new construction equipment.
- Product Link™ equipment installations: If you require new Product Link™ equipment for your machines, our technicians can make it happen.
- Site calibration services: We can coordinate and localize your GPS system to the local datum to ensure optimal vertical and horizontal accuracy.
- Base station setup: The SITECH team can install your GPS base station and components for your site office.
